ZAVYRO Refund Policy

Last updated: August 14, 2026

You may request a return within 30 days after the item is delivered. All returns require approval before the item is sent back.

How to request a return

1. Email contact@zavyro.com.
2. Include your order number, the item you want to return, and the reason for the return.
3. Wait for approval, the correct return address, and return instructions.
4. Send the item only to the address provided in the approved instructions.

Do not send a return without authorization. Products may be fulfilled by different partners, so the correct return destination can vary by item.

Return eligibility

To qualify for a return, the item must generally be in its original condition, unused beyond what is reasonably necessary to inspect it, complete with the parts and accessories originally supplied, securely packaged, and accompanied by proof of purchase from ZAVYRO.

A return may be declined when the request is outside the return window or the item shows misuse, unauthorized alteration, avoidable damage, excessive wear, missing parts, or another condition that prevents it from meeting these requirements.

Return shipping

The customer is responsible for arranging and paying for return shipping for an approved return. ZAVYRO does not charge a restocking fee. Use the return address supplied with the approval and retain the carrier receipt and tracking information.

If an item arrived damaged, defective, incomplete, or incorrect, contact ZAVYRO before shipping it. The appropriate shipping arrangement and resolution will be determined after the claim and supporting information are reviewed and as required by applicable law.

Damaged, defective, incomplete, or incorrect items

Contact contact@zavyro.com promptly and include the order number, a description of the issue, and relevant photos or video. Keep the item, shipping box, label, packaging, and included parts until instructions are provided.

Each claim is reviewed individually. Depending on the circumstances and availability, a resolution may include replacement parts, a replacement item, an approved return and refund, or another appropriate solution. A specific resolution cannot be guaranteed before review.

Items that cannot be accepted

ZAVYRO does not currently designate a product category as automatically final sale. A return may still be declined when it is outside the 30-day window, does not meet the eligibility requirements, was damaged after delivery through misuse or unauthorized modification, was not purchased from ZAVYRO, or was shipped without authorization or to an unapproved address.

If an item is specifically sold as final sale in the future, that condition will be disclosed before purchase.

Refunds

Submitting a request does not guarantee approval. After an approved return is received and inspected, ZAVYRO will notify you whether the refund is accepted. An accepted refund is issued to the original payment method.

Your bank, card issuer, or payment provider may need additional time to post the refund after it is issued. That processing time is controlled by the payment provider.

Original shipping charges

Whether an original outbound shipping charge is refundable depends on the reason for the return and applicable law. Any applicable amount will be confirmed when the return is reviewed.

Exchanges

Direct exchanges are not guaranteed and depend on approval of the original return and current inventory. When a direct exchange is unavailable, you may return the original item under this policy and place a separate order.

Order cancellations

No automatic cancellation rule is offered. You may email contact@zavyro.com promptly with the order number to request a cancellation, but cancellation is not guaranteed after processing or fulfillment begins.

Packages marked delivered but not received

Review the delivery location and carrier tracking, check with household members or building staff, and contact the carrier when possible. Then email ZAVYRO with the order number and tracking details. ZAVYRO will assist with the available investigation, but a replacement or refund cannot be guaranteed when carrier information confirms delivery.

Contact

For return or refund questions, email contact@zavyro.com and include the order number when possible.